Specialist II, Customer Service (Night Shift)
ASM · Taiwan > Hsinchu
- On site
- Taiwan > Hsinchu
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Subject: Interested in the Specialist II, Customer Service (Night Shift) role at ASM
Hi Casey — I came across the Specialist II, Customer Service (Night Shift) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ASM stood out because…
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About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
What you will be working on
- Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
- Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
- Cultivate a deep understanding of customer requirements and build strong customer relationships.
- Spares Ordering/Processing:
- Urgent customer order expedites.
- Consignment replenishment.
- Verifies and tracks customer backorders.
- Follow all ASM and Customer processes, e.g. RMA, FA, etc.
- Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
- Generates and provides weekly/monthly reports for customer on time delivery.
- Other duties as assigned.
Working shift: Night shift 14:00-23:00
What we are looking for
- 5-10 years of experience in customer service, order fulfillment, material planning, or supply chain management.
- Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred
- Structured and collaborative problem-solving skills leveraging analytics
- Experience in working with SAP and Microsoft Office (Excel, Word, PowerPoint)
- Excellent communication skills, including professional English proficiency (written and spoken) to support global collaboration
- Bachelor’s degree in supply chain, Business, or a related field.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.