Solutions Engineer I (AI/ML)
ASM · Taiwan > Hsinchu
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- Taiwan > Hsinchu
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Subject: Interested in the Solutions Engineer I (AI/ML) role at ASM
Hi Alex — I came across the Solutions Engineer I (AI/ML) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ASM stood out because…
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About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
We are seeking an early-career software engineer to serve as the field-facing bridge between our central engineering teams and our semiconductor manufacturing customers. This role combines customer-facing deployment and support with hands-on development and engineering contributions to our AI/ML analytics platform.
You will work directly in customer environments, many of which are air-gapped, to deploy and support our platform while also contributing to feature development, debugging, testing, and continuous improvement of the product. This is an ideal role for an engineer who enjoys both solving real-world problems on-site and building software solutions hands-on.
This opportunity is well suited to a new college graduate or early-career engineer seeking to develop deep expertise across the full lifecycle of enterprise software—from development and testing to deployment and field support—within advanced manufacturing environments.
What you will be working on
Field Deployment & Customer Engagement
- Lead deployment and configuration of our analytics suite in customer environments
- Deploy on-site during early usage phases to troubleshoot, identify issues, and stabilize system performance
- Serve as the first line of support for customer questions, escalating to central teams as needed
- Act as the interface between field operations and engineering for issue resolution and feature requests
- Conduct demonstrations and help customers understand platform capabilities
- Support customer-led server installs and namespace provisioning
Software Development & Engineering Support
- Contribute to software development efforts, including bug fixes, small feature enhancements, and tooling improvements
- Develop and maintain scripts, utilities, and configuration tooling (Python, Go, etc.) to improve deployment and support workflows
- Reproduce field issues in development/test environments and work with central teams to resolve them
- Participate in code reviews, debugging, and root cause analysis for production issues
- Support integration efforts across services (APIs, data pipelines, messaging systems)
Testing & Product Improvement
- Execute and enhance test cases for new releases, particularly in on-prem/air-gapped scenarios
- Validate deployments and ensure software quality in real customer environments
- Provide structured feedback to engineering teams to improve product reliability, usability, and deployment processes
- Help define and improve deployment procedures, documentation, and runbooks
Cross-Team & Vendor Coordination
- Support coordination with programming suppliers, including technical communication and translation
- Collaborate closely with product, platform, and customer teams to ensure successful deployments
What we are looking for
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Strong foundation in software development and debugging (Python, Go, or similar)
- Working familiarity with Linux environments
- Exposure to modern software stacks: React, Go, Python, PostgreSQL, gRPC, HTTP, Kafka
- Comfort working outside the cloud—experience with or willingness to support on-premises, air-gapped deployments
- Full professional fluency in both Chinese and English (written and spoken)
- Willingness to travel and work on-site at customer facilities
- Strong communication skills with a customer-focused engineering mindset
What sets you apart
- Experience with C# or backend services development
- Exposure to software testing, CI/CD pipelines, or release validation
- Basic understanding of AI/ML or data analytics systems
- Interest in or experience with semiconductor manufacturing environments
- Experience supporting end users or delivering technical demos
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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