Manager I, Service Operations CKM
ASM · Japan > Kawasaki
- On site
- Japan > Kawasaki
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Hi Casey — I came across the Manager I, Service Operations CKM opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ASM stood out because…
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About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job’s mission
As a Customer Kit Management (CKM) Service Operations Lead / Principal Specialist, you will drive and optimize ASM’s CKM service operations across customer sites, ensuring safe, efficient, and high-performance operation of critical semiconductor equipment.
You will take ownership of operational strategy, cross-regional alignment, and continuous improvement initiatives that directly impact fab productivity and customer satisfaction, contributing to technologies powering AI, 5G, and cloud computing.
What you will be working on
- Lead and optimize CKM service operations, including material readiness and execution of chamber kit replacements for scheduled preventative maintenance
- Own and continuously improve end-to-end planning and forecasting processes (maintenance cadence, kit readiness, inventory strategy, and logistics flow)
- Act as a key point of contact across regions (U.S., Taiwan, Japan, etc.), ensuring alignment on operational priorities, KPIs, and performance expectations
Drive and facilitate daily/weekly/strategic reviews, providing insights, risk mitigation plans, and escalation management
Partner with Logistics/Warehouse, Field Service, Quality, and Value Engineering teams to proactively identify systemic issues and implement sustainable solutions - Lead initiatives to improve Turnaround Time (TaT), parts quality, on-time delivery, and supplier performance, including root cause analysis and corrective action programs
- Define and implement process standardization, best practices, and governance frameworks across CKM operations
Utilize data analytics to identify trends, optimize inventory levels, and drive decision-making
What we are looking for
- Bachelor’s degree in Supply Chain, Business, Operations Management, Engineering, or a related discipline (Master’s degree preferred)
- Proven experience in service operations, supply chain, or logistics within semiconductor or high-tech manufacturing environments
- Strong expertise in operations planning, forecasting, and cross-functional program management
- Ability to lead complex, cross-regional initiatives and influence stakeholders without direct authority
- Advanced analytical skills with the ability to translate data into actionable insights
- Strong communication and stakeholder management skills in a global environment
- High degree of ownership, accountability, and ability to drive results in a fast-paced setting
What sets you apart
- Experience leading end-to-end operational improvement or transformation projects
- Strong knowledge of CKM / spare parts management / field service operations
- Hands-on experience with SAP or other ERP systems, including data analysis and process optimization
- Ability to balance strategic thinking with operational execution
- Experience working in a customer-facing, high-urgency environment with competing priorities
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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