Director, Field Service - Europe
ASM · Germany > Dresden
- On site
- Germany > Dresden
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Subject: Interested in the Director, Field Service - Europe role at ASM
Hi Morgan — I came across the Director, Field Service - Europe opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ASM stood out because…
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About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Position Summary
As Director, Field Service, you will be responsible for maintaining positive customer relationships while providing highly valued services and support to ASM customers. You will lead a team of service operations managers and field service engineers to provide world class customer service to ensure positive outcomes for ASM end users and technology buyers across a diverse set of customers in Europe. This position is relied upon by a number of senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.
Roles and Responsibilities
- Manage Europe regional field service for all ASM products and services.
- Create /sustain a work environment and culture where safety and quality is top priority
- Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
- Responsible for development of service leaders/ service engineers and performance is proactively managed through real time coaching and corrective actions as necessary
- Ensure all leadership and senior technical individual contributor pipeline plans are actively managed
- Full accountability for service and spares quarterly revenue forecast and forecast accuracy KPI
- Full accountability for service and spares P&L performance to meet annual operational plan deliverables
- Full accountability for meeting service operational KPI’s to meet annual operational plan deliverables
- Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
- Responsible for contributing to the development and execution of strategic business initiatives to achieve revenue, margin, and market share growth within the service and spares business areas.
- Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data
Education Bachelors or Master’s Degree in an engineering field required
Required Experience & Expertise
- At least +15 years of experience in semiconductor industry supporting complex capital equipment and process technology support.
- +10 years in a leader/ people management role, we are looking for an excellent leader to take our service organization to the next level
- Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.
- Knowledge of Thin film / Metal / Diffusion deposition systems
- Good communication skill with customer R&D, Manufacturing with understanding of technology and the Products.
- Keep interest in new technology in semiconductor device manufacturing.
- Excellent interpersonal and influencing skills in a fast, ethical and result-oriented environment.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.