Business Systems Analyst

About the Role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll lead the analysis and consulting for our travel product and program technologies. This is a great opportunity to share your technical knowledge with internal and external customers, generate value for the business, and build relationships across our global team.

What You’ll Do

• Manage the resolution of incidents with timely communication, critical issue analysis and review within SLA (service level agreement)
• Analyze and drive RCA (Root Cause Analysis)
• Perform issue severity assessment based on impact to the business, and prioritize accordingly
• Apply learning to deployments of replacement products and platforms
• Lead and support large projects within the migration workstream
• Collaborate with multiple vendor partners and internal teams to resolve migration challenges
• Participate in development and implementation tests
• Ensure overall success of the migration program

What We’re Looking For

• Bachelor’s Degree
• 5+ years of business travel experience, understanding of both online and traditional business
• Good knowledge of multiple global distribution systems (GDS) – including Sabre and Apollo/Galileo
• Experience working with robotics tools, APIs and web services technology, Windows O/S platforms
• Strong MS Office Skills (Outlook, Word, Excel) is a plus
• Understand the software development lifecycle
• Able to clearly capture technological requirements, guide internal teams' development, and assist with testing and implementation
• Able to identify underlying issues given symptoms reported by users
• Data driven; able to build and analyze metrics and reports
• Excellent time-management, organizational and interpersonal skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;