UX Designer, Multichannel Commerce and Fulfillment
Amazon · Seattle, WA
- On site
- Full-time
- $160,000 / year
- Seattle, WA
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Subject: Interested in the UX Designer, Multichannel Commerce and Fulfillment role at Amazon
Hi Alex — I came across the UX Designer, Multichannel Commerce and Fulfillment opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Amazon stood out because…
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Job highlights
- Design complex B2B experiences for merchants.
- Collaborate with product, engineering, and research.
- Develop user journeys, wireframes, and prototypes.
- Contribute to product roadmaps and design standards.
- Focus on multichannel commerce and fulfillment solutions.
About the role
UX Designer, Multichannel Commerce and Fulfillment
We are looking for a UX Designer who excels at crafting thoughtful seller and supply chain operator experiences within Amazon's multi-channel commerce and fulfillment (MCCF) design team. In this role, you will deliver solutions for complex design and technical problems across a suite of business management tools. You will deliver to the design strategy and implementation of critical user journeys that enable merchants of all sizes to easily and efficiently reach their goals through Amazon's supply-chain solutions.
You'll work closely with product managers, engineers, researchers, and business stakeholders to deliver exceptional merchant experiences that scale. Your work will contribute to product roadmaps and organizational goals through data-driven decision making and deep understanding of multichannel supply-chain operations. You will contribute to design standards, and defining patterns.
To be successful in this role, you must be an empathetic leader who excels at collaborating with cross-functional teams on ambiguous design challenges. You should have strong experience in solving complex UX problems in B2B space, and building scalable design solutions.
Our team consists of highly specialized Interaction Designers, Visual Designers, Researchers, collaborating with internal and external teams to deliver innovative supply-chain solutions to merchants of all sizes. You will also work closely with a cross-functional group of Product Managers, Engineers, Sales, Marketing and organizational leaders to ideate and deliver on the best possible experience for our customers and partners. If this sounds interesting and motivating, we would love to talk to you!
Key job responsibilities
- Develop personas, customer journey maps, and conceptual diagrams to understand and advocate for merchant needs
- Partner closely with product and design teams across Amazon to develop high-value use cases and design requirements
- Collaborate with Product Management to identify opportunities and contribute to strategic product decisions
- Design information architecture, user interface, and interaction flows while contributing to product definitions and roadmaps
- Simplify and distill complex processes into intuitive and elegant UI, with focus on merchant needs and workflows
- Create user flows, wire-frames, visual design mock-ups, design system components, and prototypes to effectively conceptualize new product initiatives
- Design merchant experiences for Amazon's multichannel commerce and fulfillment solutions, creating end-to-end user experiences that are useful, usable, and delightful
- Design with AI tools and design for AI in product experiences
- Create high-polish presentations and present to stakeholders, and iterate on designs based on feedback and user research
- Assist other designers, helping raise the design bar across the team
A day in the life
- Collaborate with product managers, UX researchers, and engineers to drive UX activities
- Discover business challenges and end-user needs
- Facilitate design ideation, prioritization and validation workshops
- Create design assets such as user personas, customer journey maps, workflow models and wire-frames
- Help product manager prioritize high-value use cases
- Validate and refine UX using customer feedback
About The Team
Amazon's Multichannel Commerce and Fulfillment (MCCF) team builds commerce and supply-chain solutions that enable businesses of all sizes to grow both on and off Amazon. The MCCF UX team brings Amazon's advanced capabilities to address the commerce and supply-chain needs of global enterprises and small businesses alike. Supply Chain by Amazon is a fully automated set of supply chain services that gets products from manufacturers to customers around the world. It offers a complete end-to-end solution, Amazon Managed Service, that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs, simplifying supply chain operations of customers.
MCCF Design team operates out of Amazon’s offices in Seattle and New York. The team consists of User Researchers, UX Designers, Visual Designers and UX Program Managers. The team is broadly focused on designing experiences for shoppers and merchants. This role will focus on designing business applications for merchants of all sizes - large global enterprises to small-medium businesses.
Basic Qualifications
- 5+ years of UX designer or interaction designer experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Knowledge of best practices for information architecture and design
- Knowledge of and proficiency in a variety of design tools such as Photoshop, Illustrator, Fireworks, and InDesign
- Bachelor's degree in in graphic design, industrial design, digital communications design, visual arts, mass communications, art, or equivalent
Preferred Qualifications
- Experience guiding or managing user research and usability testing
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Experience designing complex B2B enterprise and/or AI native applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10448157
Key skills/competency
- UX Design
- Interaction Design
- B2B Design
- User Research
- Information Architecture
- Visual Design
- Prototyping
- Design Systems
- Supply Chain Solutions
- Merchant Experience
Skills & topics
- UX Designer
- Interaction Design
- B2B Design
- User Research
- Information Architecture
- Visual Design
- Prototyping
- Design Systems
- Supply Chain
- Commerce
- Fulfillment
- Merchant Experience
- Seattle
- Amazon
How to get hired
- Tailor your resume: Highlight 5+ years of UX/Interaction design experience and B2B focus. Showcase your portfolio with end-to-end user-centered solutions.
- Showcase your portfolio: Ensure your online portfolio or resume samples demonstrate expertise in creating scalable, user-centered design solutions across devices.
- Emphasize collaboration: In your application and interviews, stress your ability to work with cross-functional teams on ambiguous design challenges and with developers for implementation.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with design tools, information architecture, user research, and how you've solved complex UX problems.
- Understand Amazon's culture: Research Amazon's leadership principles and how they apply to UX design and team collaboration within the MCCF.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a UX Designer at Amazon's MCCF team?
- As a UX Designer for Amazon's Multichannel Commerce and Fulfillment team, you'll develop personas, customer journey maps, and conceptual diagrams. You'll partner with product and design teams to define use cases and design requirements, contribute to strategic product decisions, and design information architecture, user interface, and interaction flows. Your role involves creating user flows, wire-frames, visual design mock-ups, and prototypes, while also designing merchant experiences for Amazon's multichannel commerce and fulfillment solutions, and incorporating AI tools into designs.
- What qualifications are essential for the UX Designer role at Amazon?
- To be considered for this UX Designer position at Amazon, you need at least 5 years of UX or interaction design experience, an online portfolio showcasing user-centered design solutions, and knowledge of information architecture best practices. A Bachelor's degree in a design-related field and proficiency in design tools like Photoshop, Illustrator, Fireworks, and InDesign are also required.
- What experience is preferred for the UX Designer position at Amazon?
- Preferred qualifications for this UX Designer role include experience guiding user research and usability testing, working collaboratively with development teams for design implementation, and specific experience designing complex B2B enterprise and/or AI native applications. This additional experience can significantly strengthen your application.
- How does Amazon's MCCF team support merchants?
- Amazon's Multichannel Commerce and Fulfillment (MCCF) team builds commerce and supply-chain solutions designed to help businesses of all sizes grow both on and off Amazon. The MCCF UX team leverages Amazon's advanced capabilities to address the commerce and supply-chain needs of global enterprises and small businesses, offering services that simplify supply chain operations, ensure faster shipping, and lower costs.
- What is the work environment like for a UX Designer at Amazon's MCCF team?
- The MCCF Design team operates from Amazon's offices in Seattle and New York, consisting of User Researchers, UX Designers, Visual Designers, and UX Program Managers. The team focuses on designing experiences for shoppers and merchants, with this specific role concentrating on business applications for merchants ranging from large global enterprises to small-medium businesses.
- Can I apply for the UX Designer role if I have a disability?