IT Support Associate
@ Amazon

Hybrid
₹500,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @amazon.com
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Job Details

About Amazon

At Amazon, we strive to be Earth’s most customer-centric company, where innovation and creativity are built-in at every level. As one of the top 100 companies in the United States, Amazon is making history by solving complex technical and business problems with simplicity.

Position Overview

The IT Support Associate role supports the IT Service Desk, a centralized global support organization that operates 24x7. The team is responsible for providing efficient, streamlined support to worldwide operations, including troubleshooting end user devices and managing IT incidents.

Key Responsibilities

  • Demonstrate clear and effective communication with internal customers globally.
  • Troubleshoot issues on desktops, laptops, printers, scanners, and more.
  • Work with various operating systems such as Windows and Linux.
  • Follow standard operating procedures and meet service desk goals.
  • Maintain a flexible schedule for 24x7 operations and support rotational shifts.

Qualifications

Basic Qualifications: 1+ years of support experience with Windows, Mac, or Linux; experience troubleshooting multiple computer systems and peripheral devices.

Preferred Qualifications: Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS or similar.

Additional Information

A willingness to relocate is strongly desired for career advancement. Amazon is an Equal Opportunity-Affirmative Action Employer. For accommodations, visit the Amazon accommodations page.

Key skills/competency

Communication, Troubleshooting, Windows, Linux, Customer Support, IT Service Desk, Desktop Support, Technical Skills, Certifications, Rotational Shifts

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How to Get Hired at Amazon

🎯 Tips for Getting Hired

  • Research Amazon's culture: Study mission, values, and news.
  • Customize your resume: Highlight troubleshooting and IT skills.
  • Emphasize certifications: Mention CompTIA, Cisco, Linux credentials.
  • Prepare examples: Demonstrate past customer support experiences.

📝 Interview Preparation Advice

Technical Preparation

Review Windows troubleshooting techniques.
Practice Linux command-line tools.
Update certifications and study hardware maintenance.
Refresh networking fundamentals for support.

Behavioral Questions

Describe a time you solved a technical issue.
Explain handling stressed customer situations.
Detail teamwork during high-pressure incidents.
Discuss adapting to changing shift schedules.

Frequently Asked Questions