Marketplace Risk & Compliance Expert
Alpega · Barcelona, Catalonia, Spain
- On site
- Full-time
- $75,000 / year
- Barcelona, Catalonia, Spain
Job highlights
- Guardian of platform security and user trust.
- Oversee KYC, monitoring, and fraud prevention.
- Analyze patterns to combat sophisticated actors.
- Manage incidents and collaborate with teams.
- Legal and analytical skills required.
About the role
About Alpega Group
The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry. As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.Role Overview
As a Marketplace Risk & Compliance Expert, you will be the primary guardian of our platform’s security, supporting the Safe Marketplace Specialists Team. You will oversee the entire lifecycle of user trust, from the moment customers are onboarded (KYC) to the continuous monitoring of their activity to guarantee correct behavior and prevent fraud, theft of goods, and other unacceptable behaviors. You aren't just checking boxes; you are analyzing patterns to stay one step ahead of sophisticated bad actors and cybercriminals.Core Responsibilities
- Responsible for Advanced KYC & Onboarding: Support team conducting deep-dive due diligence on new carriers, shippers, and freight forwarders. Help team assess the background of a company to ensure they aren't "phoenixing" (reforming under a new name to hide past bad behavior).
- Fraud Detection & Mitigation: Identify and investigate suspicious patterns such as identity theft, account takeovers, impersonations attempts, etc. Monitor for high-risk logistics maneuvers, such as "double-brokering" or hostage freight. Spot and analyze new frauds and scams and propose solutions to manage them.
- Behavioral Monitoring: Analyze marketplace interaction data to identify illegit "off-platform" transaction attempts or predatory bidding. Audit user reviews and dispute histories to identify systemic behavioral issues.
- Incident Management: Guide Safe Marketplace Specialists in their investigations on reported marketplace "bad actors," providing clear guidelines and recommendations for enforcement actions, such as limitation of rights in the platform, suspension or banning. Collaborate with other stakeholders to take decisions on Key accounts and new or difficult situations. Collaborate with Product and Engineering teams to patch vulnerabilities discovered during investigations.
Requirements
- Legal background: Legal degree.
- Analytical rigor: You should have a "detective" mindset, capable of connecting small, seemingly unrelated data points to see the bigger picture.
- Technical Literacy: Experience using CRM tools, data visualization software (i.e. Tableau or other Business Intelligence tool), and specialized risk detection platforms.
- Communication: Ability to explain complex fraud schemes to non-technical stakeholders and handle sensitive "de-platforming" conversations with internal and external users.
Domain Expertise As a Plus
- Antifraud experience applied to marketplaces and/or banking
- Experience in Transportation and Logistics: i.e. as a planner or dispatcher
- Familiarity with logistics-specific risks (e.g., cargo theft trends, MC/DOT authority nuances, insurance certificate fraud).
What We Offer
- An excellent career opportunity at a SaaS leading player in logistics.
- Grow and learning opportunities in an international environment.
- The possibility to work in a team but also to work independently.
- Permanent contract.
- Hybrid/remote work model (at least 3 days in the office).
Key skills/competency
- Marketplace Risk & Compliance Expert
- KYC
- Fraud Detection
- Mitigation
- Behavioral Monitoring
- Incident Management
- Legal background
- Analytical rigor
- Technical Literacy
- Communication
Skills & topics
- Marketplace Risk
- Compliance Expert
- KYC
- Fraud Detection
- Risk Mitigation
- Behavioral Monitoring
- Legal
- Analytical
- SaaS
- Logistics
- Barcelona
- English
- Spanish
- Remote
- Hybrid
How to get hired
- Tailor your resume: Highlight legal background, analytical skills, and technical literacy relevant to risk and compliance.
- Showcase experience: Emphasize your detective mindset and ability to connect data points for fraud detection.
- Prepare for interviews: Be ready to discuss complex fraud schemes and de-platforming scenarios.
- Demonstrate domain knowledge: If applicable, highlight experience in antifraud, marketplaces, or logistics.
Technical preparation
Master CRM and BI tools like Tableau.,Familiarize with risk detection platforms.,Practice analyzing large datasets.,Understand KYC compliance procedures.
Behavioral questions
Describe a complex fraud scheme you investigated.,How do you assess a company's background?,Explain how you'd handle de-platforming conversations.,How do you connect seemingly unrelated data points?
Frequently asked questions
- What are the primary responsibilities of a Marketplace Risk & Compliance Expert at Alpega?
- The Marketplace Risk & Compliance Expert at Alpega is responsible for safeguarding the platform's security and user trust. This includes advanced KYC and onboarding, fraud detection and mitigation, behavioral monitoring of user interactions, and managing incidents involving 'bad actors'. You'll analyze patterns to prevent fraud, identity theft, and other unacceptable behaviors.
- What kind of background is preferred for the Marketplace Risk & Compliance Expert role at Alpega?
- Alpega prefers candidates with a legal background, holding a legal degree. Essential skills include analytical rigor, a 'detective' mindset for connecting data points, technical literacy with CRM and data visualization tools, and strong communication abilities to explain complex fraud schemes and handle sensitive conversations.
- Are there any specific industry experiences that are a plus for this role?
- Yes, domain expertise in antifraud applied to marketplaces or banking is a plus. Experience in the Transportation and Logistics industry, such as a planner or dispatcher, is also beneficial. Familiarity with logistics-specific risks like cargo theft trends or insurance certificate fraud is highly regarded.
- What is the work model for the Marketplace Risk & Compliance Expert position at Alpega?
- Alpega offers a hybrid/remote work model for this position. Employees are expected to be in the office for at least three days per week, with the flexibility for remote work on other days. This aims to balance in-person collaboration with remote flexibility.
- What career opportunities does Alpega offer to a Marketplace Risk & Compliance Expert?
- Alpega provides an excellent career opportunity at a leading SaaS player in the logistics industry. You can expect growth and learning opportunities in an international environment. The role allows for both independent work and collaboration within a team, offering a permanent contract.
- Does Alpega require specific language skills for the Marketplace Risk & Compliance Expert role?
- Yes, Alpega is looking for a Marketplace Risk & Compliance Expert who is proficient in both English and Spanish. This is crucial for effective communication within their international operations and for handling diverse customer interactions.