Senior Talent Acquisition Partner, Customer Experience Group
Agoda · Bangkok
- On site
- Bangkok
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Subject: Interested in the Senior Talent Acquisition Partner, Customer Experience Group role at Agoda
Hi Jordan — I came across the Senior Talent Acquisition Partner, Customer Experience Group opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Agoda stood out because…
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About the role
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know the Team
The Customer Experience Group (CEG) is Agoda’s largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It’s a dynamic, high-growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.
Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top-tier talent with game-changing opportunities. We are a high-performing, collaborative, and globally-minded group that prioritizes speed, quality, and candidate experience in every hire.
The Opportunity
You’ll play a strategic and hands-on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda’s success by developing and implementing staffing strategies to identify high-quality, diverse candidates. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.
We’re looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high-growth, fast-paced environment and is energized by the challenge of building and scaling world-class teams.
In this Role, you'll get to:
- Partner with hiring managers to understand their business objectives and hiring needs. Develop the recruitment strategy and ways to build a talent pipeline accordingly.
- Own the full-cycle recruitment process ensuring a seamless, uniform, and positive candidate experience.
- Build your network with high-potential talents to ensure that the business has access to the best talent in the market, working comfortably on a global level.
- Engage in creative talent, mapping efforts for the purposes of building our candidate pipeline as well as to provide market intelligence to the business.
- Work on recruitment projects and training to improve the standard for hiring within the organization.
What you'll Need to Succeed:
- 8-10+ years of recruiting experience in end-to-end recruitment across multiple regions/countries
- Demonstrated experience recruiting for senior-level or executive-level roles, ideally within in-house corporate functions for technology companies or platform businesses
- Ability to influence and partner with senior leadership across the company using a data driven approach.
- Partner with hiring managers to define role requirements and target candidate profiles, while providing guidance on market expectations, job leveling, and competitive compensation packages to secure top talent
- Experience closing candidates at senior level and negotiating complex compensation packages.
- Excellent communication and interpersonal skills, with a strong ability to influence and “sell” opportunities, build trust with senior candidates, and guide them through jurisdictional changes and international relocation decisions
- Ability to be proactive, identify areas of improvement, and drive process improvement initiatives.
- Strong computer skills and ability to work with different tools such as LinkedIn, Job Boards, Greenhouse, MS Office Suite, Power Point and Excel
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.