Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)
Agoda · Bangkok
- On site
- Bangkok
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Subject: Interested in the Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided) role at Agoda
Hi Avery — I came across the Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Agoda stood out because…
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About the role
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Overview:
We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.
Responsibilities:
As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.
Strategic Leadership:
- Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
- Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.
Business Impact:
- Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
- Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
- Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.
Team Excellence:
- Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
- Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
- Strengthen team resilience, mitigating risks of process or system failures.
- Mentor and develop team members, fostering a culture of continuous improvement and career growth.
Qualifications and Experience
- Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results
- 8+ years of relevant experience, including 4+ years of experience as a people manager
- SQL proficiency: can extract data from large databases using SQL to develop data queries
- Excellent problem-solving skills including the ability to analyze and resolve complex problems
- Strong business sense
- Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
- Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines
- Fluent in English both spoken and written – additional languages are a plus
Attitude
- Curious, proactive, practical and solution-oriented with “Get it done!” attitude
- Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
- Interested in telling an impactful story with analysis and smart data visualization, not just number crunch
- Able to work in a highly multi-cultural team
- Attentive to detail and committed to data integrity
- Aware of the importance of discretion, confidentiality, and ethical behavior
What we offer
- Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company
- A clearly defined career path will help you to continuously develop your skills.
- The chance to propose ideas to improve operations based on data and have an impact on the customer experience
- Benefit:
- Relocation package for employees joining from abroad
- International health insurance
- Annual performance bonus
- Parking fees reimburse
- Discount for Agoda employee booking on Agoda.com
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.