Senior Account Manager
ABM Industries · Phoenix, AZ
- On site
- Full-time
- $95,000 / year
- Phoenix, AZ
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Subject: Interested in the Senior Account Manager role at ABM Industries
Hi Jordan — I came across the Senior Account Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ABM Industries stood out because…
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Job highlights
- Manage facility operations and client relationships.
- Lead and develop frontline employees.
- Ensure service excellence and contract compliance.
- Oversee budgets and operational efficiency.
- Drive growth and identify new opportunities.
About the role
About the Role
The Senior Account Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.
Benefit Information
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).
Responsibilities
- Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
- Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
- Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
- Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify growth opportunities to increase billable work.
- Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
- Ensure compliance with all ABM processes, safety standards, and quality programs.
- Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
- Coordinate special projects and support implementation of new processes and technologies.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
- Identify cost-saving initiatives and support vendor/contractor management.
- Develop and deliver employee training programs focused on safety, operations, and customer service.
- Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Qualifications
- 4–5 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
- Strong customer service, leadership, and interpersonal skills.
- Solid business acumen including budget oversight and cost control.
- Proficiency in Microsoft Office Suite and other job-related technologies.
- Strong verbal and written communication skills.
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
Preferred Qualifications
- Bilingual (Spanish/English) a plus.
- Bachelor’s degree or equivalent experience.
- Experience working in union environments.
- Familiarity with different systems required.
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
Equal Employment Opportunity
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify and Military-Friendly Employer
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
How to Apply
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
Key skills/competency
- Account Management
- Facility Management
- Operations Management
- Client Relationship Management
- Staff Development
- Budget Management
- Team Leadership
- Project Management
- Customer Service
- Safety Compliance
Skills & topics
- Senior Account Manager
- Account Management
- Facility Management
- Operations Management
- Client Relations
- Team Leadership
- Budget Management
- Customer Service
- Project Management
- Staff Development
- Microsoft Office
- Business Acumen
- Compliance
- OSHA
- Sales
How to get hired
- Tailor your resume: Highlight facility management, client relations, and supervisory experience.
- Craft a compelling cover letter: Emphasize your leadership and problem-solving skills.
- Prepare for behavioral questions: Discuss your experience in client management and team leadership.
- Research ABM's values: Align your application with their commitment to safety and service.
- Apply directly: Submit your application through the ABM careers portal.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Senior Account Manager at ABM Industries?
- As a Senior Account Manager at ABM Industries, you will oversee daily operations at assigned facilities, manage client relationships, lead and develop staff, ensure service excellence, manage budgets, and drive operational efficiency. You'll act as the primary liaison between ABM and clients, ensuring all contract requirements are met and identifying growth opportunities.
- What qualifications are essential for the Senior Account Manager role at ABM?
- ABM requires 4-5 years of experience in facility, operations, or project management, with at least 1-2 years of supervisory experience. Essential skills include strong customer service, leadership, interpersonal abilities, business acumen (budget oversight, cost control), proficiency in Microsoft Office Suite, and excellent communication skills. The ability to manage multiple projects and respond to urgent client needs is also crucial.
- Does ABM Industries offer benefits for Senior Account Managers?
- Yes, ABM Industries offers a comprehensive benefits package to its team members. More specific details about their benefits can be found on the ABM Employee Benefits section of their website.
- What is the preferred experience for a Senior Account Manager at ABM Industries?
- Preferred qualifications include being bilingual (Spanish/English), holding a Bachelor's degree or equivalent experience, having experience in union environments, and familiarity with various required systems.
- How can I apply for the Senior Account Manager position at ABM Industries?
- All applicants should apply directly through the ABM careers portal at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this official channel. Ensure you click 'Apply Now' to submit your application.
- What is ABM Industries' approach to diversity and inclusion for the Senior Account Manager role?
- ABM Industries is an Equal Employment Opportunity (EEO) employer and does not discriminate based on protected traits. They are committed to working with and providing reasonable accommodation to individuals with disabilities. If assistance is needed with the application, individuals can call 888-328-8606.
- Does ABM Industries support military veterans for the Senior Account Manager position?
- Yes, ABM Industries is a military-friendly company and actively employs veterans, offering world-class training and opportunities to leverage skills developed during service. They provide post-military career opportunities across various roles, including professional positions.
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