Travel Sales Manager

Why Work For AAA Mountain West Group?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

About the Role

While this position is anchored in Phoenix, the Travel Sales Manager will oversee team members across the state of Arizona. Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. Works closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Counselors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Counselors.

Essential Functions

• Drives travel sales revenue through management of team and relative goals
• Coaching to achieve desired sales productivity and growth, as well as to overcome challenges
• Analyzing sales and industry trends to capitalize on opportunities
• Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals
• Sets sales goals in conjunction with business line and holds team accountable for reaching goals
• Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance
• Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
• Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
• Builds relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improved value proposition for members
• Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
• Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
• Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

Knowledge and Skills

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution
• Ability to work an extended hour schedule as necessitated by business need
• Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
• Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

Education, Competencies, Certifications/Licenses

• Minimum Qualifications: Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience
• 3+ years of supervisory/management experience
• Required: Valid driver's license

Working Environment / Minimum Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Key Skills/Competency

• Travel Sales Management
• Team Leadership
• Sales Coaching
• Revenue Growth
• Performance Management
• Customer Relationship Management
• Industry Trend Analysis
• Staffing and Training
• Problem Solving
• Sales Strategy