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Zscaler

IT Help Desk Engineer

Zscaler · Mohali, IND

Posted about a month ago

or apply directly on Zscaler's site. We never take the application ourselves.

Is this posting real?

This role has been open
42 days
Zscaler's roles stay open a median of 49 days
Reposted
No
Salary listed
No
0% of Zscaler's roles list one
Ghost-job risk at Zscaler
high
205 stale, 19 reposted of 370 open
Hiring momentum
564 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-26

Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.

About this role

As an IT Help Desk Engineer at Zscaler, you will be a key member of the Global ServiceDesk team, providing end-user support and ensuring service excellence for the company's global workforce. Your daily tasks will include managing ServiceNow ticket queues, executing device provisioning and offboarding, troubleshooting technical issues, and maintaining security compliance within the Zero Trust work environment.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.

What you need

  • Foundational understanding of AI/ML technologies
  • 3–6 years of experience in an IT Helpdesk, ServiceDesk, or Technical Support role
  • Hands-on proficiency with ServiceNow or equivalent workflow tools
  • Working knowledge of Okta, Active Directory, and governance platforms
  • Proficient in troubleshooting macOS and Windows 10/11
  • Experience supporting Google Workspace, Microsoft 365, and local network diagnostics

Nice to have

  • Familiarity with PowerShell, Bash, or ServiceNow hands-on experience
  • Hands-on experience managing hardware security tokens
  • Proven track record of authoring impactful KB articles

What you get

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Worth weighing

  • No salary listed
  • Role involves managing a high volume of tickets in a fast-paced environment
  • Focus on security compliance and Zero Trust principles may require ongoing learning and adaptation

Summarised from Zscaler's posting. Read the full original.

Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-09-26. PitchMeAI is not the employer.

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