Sr Mgr, Returns & Operations
Zoro · Chicago, Illinois, United States; Janesville, Wisconsin, United States
Posted 13 days ago
or apply directly on Zoro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Zoro's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 0% of Zoro's roles list one
- Ghost-job risk at Zoro
- high 5 stale, 1 reposted of 11 open
- Hiring momentum
- 19 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zoro's own greenhouse board since 2026-08-03. Full hiring picture for Zoro.
About this role
The Senior Manager, Returns & Operations at Zoro.com will oversee the entire post-delivery operations process, including returns, replacements, and warranty claims. This role involves developing operational strategies, managing vendor relationships, and leading cross-functional initiatives to enhance customer satisfaction and operational efficiency. The manager will also focus on improving processes through automation and Lean methodologies while mentoring employees and establishing performance metrics.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zoro as an employer.
What you need
- Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field
- 7+ years’ experience in logistics, supply chain, fulfillment, distribution, or operations
- 5+ years’ experience managing employees and leading cross-functional teams
- Experience developing and executing operational strategies and scalable processes
- Experience leading cross-functional initiatives that improve customer and business outcomes
- Experience leading automation, continuous-improvement, or process-optimization initiatives using Lean, Six Sigma, or similar methodologies
Nice to have
- MBA or Master's degree
What you get
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
- 6 free sessions each year with a licensed therapist and Wellhub portal membership
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Worth weighing
- Hybrid role requiring regular onsite work in Janesville, WI to support warehouse operations
- No specific salary figure provided, only a range based on location and experience
- The role involves significant responsibility in operational strategy and employee development, which may require a high level of commitment
Summarised from Zoro's posting. Read the full original.
Listed by Zoro on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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