or apply directly on Zoro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Zoro's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 0% of Zoro's roles list one
- Ghost-job risk at Zoro
- high 5 stale, 1 reposted of 11 open
- Hiring momentum
- 19 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zoro's own greenhouse board since 2026-08-03. Full hiring picture for Zoro.
About this role
As a Customer Service Associate at Zoro, you will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and assisting with order processing. You will work in a fast-paced environment, maintaining clear communication with customers and internal teams, while documenting interactions and ensuring compliance with quality standards. This role requires onsite work in Janesville, WI for the initial training period, with potential for remote work thereafter.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zoro as an employer.
What you need
- At least 1 year of Customer Service or related experience, preferably in a fast-paced environment such as a contact center
- Excellent verbal and written communication skills
- Proficient in using customer service hardware and software, CRM systems, and other relevant tools
- Strong problem-solving, critical thinking and decision-making skills
- High School diploma or equivalent
- Must have transportation and ability to attend work onsite in Janesville, WI
What you get
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
- 6 free sessions each year with a licensed therapist and Wellhub portal membership
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Worth weighing
- Onsite work required in Janesville, WI for initial training period
- Multiple shifts available may require flexibility in scheduling
- Potential for remote work after training is not guaranteed and depends on performance
- Pay starts at $17.75/hour with incremental increases based on performance metrics
Summarised from Zoro's posting. Read the full original.
Listed by Zoro on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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