or apply directly on Zone & Co's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Zone & Co's roles stay open a median of 13 days
- Reposted
- No
- Salary listed
- No 0% of Zone & Co's roles list one
- Ghost-job risk at Zone & Co
- moderate 4 stale, 0 reposted of 25 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zone & Co's own greenhouse board since 2026-08-03. Full hiring picture for Zone & Co.
About this role
As a Frontline Support Analyst at Zone, you will be the first point of contact for customers needing technical support, managing incidents and requests efficiently. Your role involves maintaining communication with customers throughout the resolution process, collaborating with other teams when necessary, and developing expertise in core product lines. This position emphasizes a proactive and solution-focused approach to customer service in a fully remote environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zone & Co as an employer.
What you need
- 3+ years of experience in a technical support, helpdesk, or customer-facing support role
- Outstanding customer service skills with a customer-first mindset
- Strong written and verbal communication skills
- Excellent attention to detail with strong problem-solving abilities
- Effective time management and prioritization skills
- Self-motivated with the ability to work independently and collaboratively
Nice to have
- Experience with NetSuite or another ERP system
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
- Relevant certifications or equivalent work experience
Worth weighing
- No specific salary or benefits listed
- Role requires effective use of Zendesk and JIRA, which may indicate a focus on specific tools
- The position is fully remote, which offers flexibility but may require self-discipline
- Employment is at-will in the US, which could imply less job security
Summarised from Zone & Co's posting. Read the full original.
Listed by Zone & Co on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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