or apply directly on Zocks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Zocks's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 47% of Zocks's roles list one
- Ghost-job risk at Zocks
- low 0 stale, 1 reposted of 30 open
- Hiring momentum
- 34 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zocks's own lever board since 2026-08-04. Full hiring picture for Zocks.
About this role
As a Support Specialist at Zocks, you will be part of a Solutions Delivery team focused on enhancing user experiences with the Zocks AI platform. Your role involves troubleshooting complex technical issues, driving user adoption of features, and providing valuable insights to product and engineering teams. You will also maintain high standards of communication and foster strong relationships with users, ensuring their success with the platform.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocks as an employer.
What you need
- 1-5 years in a client-facing role at a high growth early-stage startup
- Proven ability to troubleshoot technical issues
- Demonstrated passion for leveraging technology, including working with API integrations
- Passionate about user experience and dedicated to a customer-first service mindset
- Experience dealing with a high degree of ambiguity and navigating rapid changes
Nice to have
- Prior experience as a Paraplanner or Client Service Associate at a Financial Institution
- Familiarity with the 'Advisor Tech Stack' (e.g., Wealthbox, Redtail, Orion)
- Demonstrated data protection mindset with experience handling sensitive, confidential, or proprietary information
- Experience navigating regulatory environments with a compliance-focused mindset
- Comfort working with API integrations or configuring technical product connections
What you get
- Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
- Dental: 99% covered - Guardian, $1,500 annual benefit
- Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
- FSA: Zocks matches dollar-for-dollar up to $500/year
- Unlimited PTO
- Paid sick time
Worth weighing
- Hybrid role requiring at least 51% in-office work
- First 60 days are fully in-office
- Background and reference checks required as part of onboarding
- Interview process includes multiple interviews and reference checks
Summarised from Zocks's posting. Read the full original.
Listed by Zocks on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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