or apply directly on Zocks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Zocks's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 47% of Zocks's roles list one
- Ghost-job risk at Zocks
- low 0 stale, 1 reposted of 30 open
- Hiring momentum
- 34 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zocks's own lever board since 2026-08-04. Full hiring picture for Zocks.
About this role
As the Manager of Support at Zocks, you will lead the frontline support team that interacts with thousands of financial advisors daily. Your responsibilities include managing team performance, hiring and onboarding new staff, predicting ticket volume, and maintaining high standards for customer support. You will also focus on driving key performance indicators and ensuring a positive team culture through effective communication and leadership.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocks as an employer.
What you need
- 1-3 years of direct people management experience
- Strong critical thinking and problem-solving skills
- Clear, direct communicator, especially under pressure
- Comfortable creating simple, clear processes
- High commitment to candor and consistency in communication
- Willingness to be in the Denver office a minimum of 3 days per week
Nice to have
- Experience administering Intercom (Fin) and ChiliPiper
- Experience creating knowledgebase documentation
- Recent Support experience as an IC or Manager
What you get
- Medical: 100% of employee premium covered
- Dental: 99% covered - $1,500 annual benefit
- Vision: 99% covered - $150 frames & contacts allowance
- FSA: Zocks matches dollar-for-dollar up to $500/year
- Unlimited PTO
- Paid sick time
Worth weighing
- Hybrid role requiring in-office presence at least 3 days a week
- First 60 days are fully in-office
- Background and reference checks required as part of onboarding
Summarised from Zocks's posting. Read the full original.
Listed by Zocks on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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