or apply directly on Zocks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Zocks's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 47% of Zocks's roles list one
- Ghost-job risk at Zocks
- low 0 stale, 1 reposted of 30 open
- Hiring momentum
- 34 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zocks's own lever board since 2026-08-04. Full hiring picture for Zocks.
About this role
As the Manager of Customer Success at Zocks, you will lead a team focused on ensuring that SMB customers effectively utilize the Zocks platform. Your responsibilities include recruiting and mentoring team members, developing strategies for customer engagement, and collaborating with various departments to enhance product adoption and customer satisfaction. You will also create scalable solutions for customer education and activation, driving value realization for clients in the financial services sector.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocks as an employer.
What you need
- 6+ years of experience in scale customer success, implementation, activation or similar
- 3+ years direct people leadership experience building and managing a team
- Fluency in modern customer success motions including onboarding and implementation, product activation, value realization, and customer engagement
- Builder mentality: adaptable and comfortable operating in a fast-paced, ambiguous, high-growth environment
- Proactive problem solver: identify trends and uncover improvement opportunities
Nice to have
- Prior experience in a wealthtech/fintech company or financial services firm
- Strong interest in AI and how it will transform wealth management and financial services
What you get
- Medical: 100% of employee premium covered
- Dental: 99% covered - $1,500 annual benefit
- Vision: 99% covered - $150 frames & contacts allowance
- FSA: Zocks matches dollar-for-dollar up to $500/year
- Unlimited PTO
- Paid sick time
Worth weighing
- Role requires hybrid work schedule (2-3 days in office)
- No specific mention of career advancement opportunities beyond high performer growth after 6 months
- Interview process involves multiple rounds which may be time-consuming
Summarised from Zocks's posting. Read the full original.
Listed by Zocks on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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