or apply directly on Zocdoc's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Zocdoc's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Zocdoc's roles list one
- Ghost-job risk at Zocdoc
- high 35 stale, 3 reposted of 55 open
- Hiring momentum
- 77 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Zocdoc's own greenhouse board since 2026-08-03. Full hiring picture for Zocdoc.
About this role
As a Specialist in Customer Experience at Zocdoc, you will provide exceptional customer service to healthcare provider accounts through various communication channels. Your role involves upselling features, resolving issues, and ensuring providers can effectively utilize Zocdoc's platform. You will also maintain accurate records of interactions and develop a deep understanding of the services offered to enhance provider engagement.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocdoc as an employer.
What you need
- Excellent communication and interpersonal skills, both in verbal and written form
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
What you get
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
Worth weighing
- Remote position with an hourly pay range of $23 - $27 USD
- No specific mention of career advancement opportunities
- Customer service experience in healthcare or technology preferred, which may limit applicants without this background
Summarised from Zocdoc's posting. Read the full original.
Listed by Zocdoc on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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