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Zocdoc

Enterprise Support Associate

Zocdoc · Pune, Maharashtra, India

Posted 9 days ago

or apply directly on Zocdoc's site. We never take the application ourselves.

Is this posting real?

This role has been open
9 days
Zocdoc's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Zocdoc's roles list one
Ghost-job risk at Zocdoc
high
35 stale, 3 reposted of 55 open
Hiring momentum
77 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zocdoc's own greenhouse board since 2026-08-03. Full hiring picture for Zocdoc.

About this role

As an Enterprise Support Associate at Zocdoc, you will manage the support experience for healthcare providers, ensuring they receive value from Zocdoc's services. Your daily tasks will include resolving support cases via email and phone, maintaining accurate provider data, collaborating with various teams, and meeting productivity and quality KPIs. You will also proactively identify provider needs and participate in continuous learning and process improvement initiatives.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocdoc as an employer.

What you need

  • 3+ years of experience in customer support/customer success roles at a service-based company
  • Exceptional written and verbal communication skills
  • Highly organized, analytical, and detail-oriented
  • Ability to thrive in a fast-paced, dynamic environment
  • Proficient in MS Excel/Spreadsheets and comfortable with CRM tools (e.g. Salesforce)
  • Willingness to work US shifts and collaborate with global teams

Nice to have

  • Customer focus and empathy
  • Strong multitasking and prioritization skills
  • Ability to work independently and as part of a collaborative team
  • Resilience and adaptability in the face of ambiguity or change
  • Commitment to continuous learning and self-development

What you get

  • An incredible team of smart and supportive people
  • Competitive compensation and medical insurance
  • Daycare/creche facility
  • Wellness programs and resources
  • Cellphone and wifi reimbursement
  • Parental leave and annual health check-ups

Worth weighing

  • No specific salary listed
  • Role involves working US shifts which may affect work-life balance
  • Fast-paced environment may not suit everyone

Summarised from Zocdoc's posting. Read the full original.

Listed by Zocdoc on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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