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Zocdoc

Customer Success Manager, SMB

Zocdoc · New York, NY

Posted 12 days ago

or apply directly on Zocdoc's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Zocdoc's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Zocdoc's roles list one
Ghost-job risk at Zocdoc
high
35 stale, 3 reposted of 55 open
Hiring momentum
77 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Zocdoc's own greenhouse board since 2026-08-03. Full hiring picture for Zocdoc.

About this role

As a Customer Success Manager at Zocdoc, you will focus on helping healthcare providers maximize their performance on the Zocdoc platform. This involves conducting meetings to understand provider goals, upselling products, and improving overall practice performance. You will also manage relationships with key stakeholders and collaborate with internal teams to enhance client success.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zocdoc as an employer.

What you need

  • Bachelor’s degree or equivalent
  • 1-2 years of professional experience in an SDR, business development, customer success or account management role
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • A high level of problem-solving and issue-resolution skills
  • Ability to think on your feet and thrive in a dynamic, start-up environment

What you get

  • Flexible, hybrid work environment at our convenient Soho location
  • Competitive PTO
  • 100% paid employee health benefit options (including medical, dental, and vision)
  • Commuter Benefits
  • 401(k) with employer funded match
  • Corporate wellness program with Wellhub

Worth weighing

  • No specific mention of career advancement opportunities
  • Role may involve challenging conversations and managing objections
  • Work environment described as dynamic and start-up, which may imply a fast-paced and potentially high-pressure setting

Summarised from Zocdoc's posting. Read the full original.

Listed by Zocdoc on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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