PitchMeAI Jobs
Zafin

AI Operations Leader

Zafin · Toronto

Posted about 2 months ago · $105,000 - $190,000

or apply directly on Zafin's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Zafin's roles stay open a median of 25 days
Reposted
No
Salary listed
Yes
34% of Zafin's roles list one
Ghost-job risk at Zafin
high
14 stale, 2 reposted of 32 open
Hiring momentum
48 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Zafin's own greenhouse board since 2026-08-03. Full hiring picture for Zafin.

About this role

The AI Operations Leader at Zafin is responsible for managing the operations function that supports AI agent configuration and evaluation for client-facing teams. This role involves ensuring efficient service delivery, aligning operational capacity with demand, and driving continuous improvement in service quality. The leader will also oversee team performance, workload planning, and the adoption of shared AI assets to enhance operational efficiency across multiple client engagements.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zafin as an employer.

What you need

  • Typically, 6–12 years of experience in technical operations, shared services management, engineering operations, delivery management, or related fields, including demonstrated people leadership and accountability for operational performance across multiple teams or stakeholders.
  • Experience leading multidisciplinary or distributed teams responsible for technical support, configuration, quality, knowledge, or delivery services.
  • Experience managing demand, capacity, priorities, and service quality across multiple concurrent initiatives.
  • Experience using operational metrics and continuous-improvement practices to improve service delivery, responsiveness, and quality.
  • Degree in Comp Sci, Comp Eng, Software Engineering, Business Operations, Information Systems, or related field, or equivalent experience.
  • Strong understanding of shared-services operations, demand and capacity planning, workload prioritization, service delivery, and operational performance management.

Nice to have

  • Experience managing distributed or offshore teams.
  • Experience managing operations within a professional services, technology delivery, platform enablement, or shared-services organization.
  • Experience supporting AI, machine learning, agentic AI, or automation delivery environments.
  • Experience managing distributed or offshore teams across multiple time zones.
  • Experience working with centers of excellence or matrixed functional teams to secure and coordinate specialized resources.

What you get

  • Fully company-paid health benefits
  • Annual bonus opportunities
  • Generous vacation and holidays
  • RRSP matching
  • Employer-paid insurance coverage
  • Wellness resources

Worth weighing

  • No salary listed
  • Role involves managing multiple teams and operational metrics, which may require strong organizational skills
  • The position is hybrid, which may require flexibility in work location

Summarised from Zafin's posting. Read the full original.

Listed by Zafin on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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