PitchMeAI Jobs
Wrike

Manager, Customer Success (North America Enterprise)

Wrike · US - Remote

Posted about 3 months ago

or apply directly on Wrike's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Wrike's roles stay open a median of 80 days
Reposted
No
Salary listed
No
0% of Wrike's roles list one
Ghost-job risk at Wrike
high
66 stale, 4 reposted of 68 open
Hiring momentum
103 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Wrike's own greenhouse board since 2026-08-03. Full hiring picture for Wrike.

About this role

As the Manager of Customer Success for North America Enterprise at Wrike, you will lead a team of senior Customer Success Managers focused on high-value enterprise accounts. Your responsibilities include developing strategies to improve customer retention, coaching your team, and acting as a liaison between various departments to enhance the customer journey. You will also handle escalations and ensure the health of key accounts, using data-driven insights to inform your decisions.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wrike as an employer.

What you need

  • 5+ years of experience leading Customer Success or Account Management teams with high spend accounts ($100K+)
  • Deep understanding of enterprise organizational structures and complex procurement processes
  • Strong analytical skills with a track record of developing churn-mitigation strategies
  • Exceptional communication skills for executive-level conversations and negotiations
  • Ability to thrive in a fast-paced environment and make high-impact decisions
  • Experience leveraging AI tools to enhance work

Nice to have

  • Prior experience with Collaborative Work Management platforms like Wrike
  • History of designing frameworks to identify at-risk accounts before churn occurs

What you get

  • Flexible Time Off (FTO)
  • Company 401(k) Match
  • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Health (medical, dental & vision) Insurance (EEs + Dependents)
  • Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)

Worth weighing

  • No specific mention of remote work expectations for the role beyond flexibility
  • The role involves managing high-stakes escalations which may add pressure
  • The compensation range is broad and dependent on various factors, which may lead to uncertainty in final offers

Summarised from Wrike's posting. Read the full original.

Listed by Wrike on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Wrike

All 68 open roles at Wrike →