or apply directly on Weploy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Weploy's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Weploy's roles list one
- Ghost-job risk at Weploy
- high 9 stale, 0 reposted of 20 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Weploy's own greenhouse board since 2026-08-03. Full hiring picture for Weploy.
About this role
The Customer Support Officer role involves assisting members, employers, and third parties through phone, email, and chat, ensuring each inquiry is resolved effectively. The position requires handling a variety of inquiries, from simple questions to more complex issues, while maintaining a focus on member experience and accuracy. This role starts with in-office training and transitions to a hybrid work setup after training is completed.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Weploy as an employer.
What you need
- Experience in a customer facing role, ideally in superannuation or financial services
- Strong written and verbal communication skills
- Ability to build rapport quickly and guide conversations to resolution
- Active listening skills and ability to ask the right questions
- Resilience and empathy in challenging conversations
- Comfortable in a fast paced, structured environment with competing priorities
Nice to have
- Open to obtaining RG146 certification as part of induction (training provided)
What you get
- Immediate start
- Great hybrid setup after training
- Supportive team that invests in your growth
- Opportunity to build expertise in the superannuation space
- Competitive hourly rate plus super
Worth weighing
- Initial contract of 3 months with potential for permanent position
- Fast-paced environment may require quick adaptation
- Working hours are on a rotating roster between 8am and 7pm, Monday to Friday
Summarised from Weploy's posting. Read the full original.
Listed by Weploy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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