or apply directly on Weploy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Weploy's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Weploy's roles list one
- Ghost-job risk at Weploy
- high 9 stale, 0 reposted of 20 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Weploy's own greenhouse board since 2026-08-03. Full hiring picture for Weploy.
About this role
The Customer Support Officer role involves assisting members of a superannuation fund through phone, email, and chat, ensuring each inquiry is resolved effectively. The position requires handling a variety of questions, from simple to complex, while maintaining a focus on member experience and accuracy. This is a fast-paced role within a supportive team environment, with the potential for contract extension based on performance.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Weploy as an employer.
What you need
- Experience in a customer-facing role, ideally in superannuation or financial services
- Strong written and verbal communication skills
- Ability to build rapport quickly and guide conversations to resolution
- Active listening skills and ability to ask the right questions
- Resilience and empathy in challenging conversations
- Comfortable in a fast-paced, structured environment with competing priorities
Nice to have
- Open to obtaining RG146 certification as part of induction
What you get
- Great Melbourne CBD location with modern office space
- Supportive team that invests in your growth
- Opportunity to build expertise in the superannuation space
- Competitive hourly rate plus super
Worth weighing
- Initial 3 month contract with potential for permanent role
- Fast-paced environment may be challenging for some candidates
Summarised from Weploy's posting. Read the full original.
Listed by Weploy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Weploy
- CSA - Billing OfficerDandenong South
- CSA - Administration & Approvals OfficerDandenong South
- Recruitment ConsultantMelbourne
- Customer Solutions ConsultantVictoria
- Invoicing AgentClayton
- Group Finance ManagerMelbourne
- Customer Support OfficerVictoria
- Customer Service ConsultantBrisbane