Knowledge and Support Readiness Manager, Waymo Rider Support
Waymo · Tempe, AZ, USA; San Francisco, CA, USA; Mountain View, CA, USA
Posted 7 days ago
or apply directly on Waymo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Waymo's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Waymo's roles list one
- Ghost-job risk at Waymo
- low 0 stale, 9 reposted of 353 open
- Hiring momentum
- 490 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Waymo's own greenhouse board since 2026-08-03. Full hiring picture for Waymo.
About this role
In this role, you will manage the knowledge and training initiatives for Waymo's Rider Support team, ensuring that agents are well-prepared and proficient in their roles. You will analyze training metrics, oversee the development of training materials, and validate agent readiness for safety testing. Your work will involve collaborating with various teams to enhance operational effectiveness and improve the overall training process.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Waymo as an employer.
What you need
- 8 years experience in a knowledge base and/or training role in service of vendor contact center support team
- A Bachelors of Science or Arts degree
- Experience launching, managing, and improving various training and knowledge base applications with demonstrated operational improvement
- A talent for making complex vendor operations across multiple vendor companies and models much more effective and consistent through knowledge and training
- A strong communications skill set both externally at an operations level and internally up to executives
- An ability to analyze data sets to tease out trends and make changes to improve agent knowledge acquisition
Nice to have
- Experience in the AV or transportation industry, particularly in support
What you get
- Discretionary annual bonus program
- Equity incentive plan
- Generous Company benefits program
Worth weighing
- Salary range provided, but actual pay depends on various factors including location and experience
- Role involves significant responsibility in ensuring compliance and safety standards
- Hybrid role may require flexibility in work location
Summarised from Waymo's posting. Read the full original.
Listed by Waymo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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