Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム
Waymo · Tokyo, Japan
Posted about 3 months ago
or apply directly on Waymo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 88 days Waymo's roles stay open a median of 88 days
- Reposted
- No
- Salary listed
- No 0% of Waymo's roles list one
- Ghost-job risk at Waymo
- high 353 stale, 9 reposted of 353 open
- Hiring momentum
- 490 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Waymo's own greenhouse board since 2026-08-03. Full hiring picture for Waymo.
About this role
As an Escalation Manager on the Event Response Team, you will lead critical incident responses and serve as the primary escalation point for safety and operational issues. Your role involves coordinating with various teams to ensure effective communication and business continuity, conducting post-incident reviews, and promoting a culture of safety. You will also standardize escalation frameworks and maintain compliance with safety standards while mentoring frontline teams during escalations.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Waymo as an employer.
What you need
- Bachelor’s degree (or 4+ years equivalent experience) in high-pressure environments such as aviation, emergency response, or critical infrastructure
- Mastery in real-time critical thinking and de-escalation with emotional intelligence
- Exceptional verbal and written communication skills for cross-functional teams and executive leadership
- Demonstrated skill in leading post-incident reviews and navigating complex workflow management software
- Bilingual fluency in Japanese and English with flexibility for a 24/7 rotating shift schedule
Nice to have
- Proven experience leading command center or emergency dispatch operations, ideally with Emergency Telecommunications certification
- Previous experience in law enforcement or emergency services with specialized training in de-escalation
- Exposure to the autonomous vehicle (AV) or rideshare industries
Worth weighing
- No salary listed
- High-pressure environment with significant responsibilities
- Role involves 24/7 shift work including nights and weekends
- Requires bilingual communication in Japanese and English
Summarised from Waymo's posting. Read the full original.
Listed by Waymo on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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