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VML

Associate Account Director

VML · Chicago, Illinois, United States; Dallas, Texas, United States; Kansas City, Missouri, United States

Posted 8 days ago

or apply directly on VML's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
VML's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of VML's roles list one
Ghost-job risk at VML
low
0 stale, 8 reposted of 582 open
Hiring momentum
886 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from VML's own greenhouse board since 2026-08-03. Full hiring picture for VML.

About this role

The Associate Account Director at VML will focus on leading data-driven CRM programs to enhance customer relationships and drive business outcomes. This role involves managing client relationships, developing CRM strategies, and collaborating with cross-functional teams to execute omnichannel campaigns. The position also includes overseeing project health, account scopes, and contributing to new business pitches.

Our read on this posting3.0out of 5
benefits
2/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of VML as an employer.

What you need

  • 5+ years of experience in account management or client services, ideally within an agency or consultancy environment
  • Demonstrable expertise in CRM marketing, including lifecycle strategy, campaign planning, segmentation, and personalisation
  • Solid understanding of CRM and marketing automation platforms (e.g. Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, HubSpot)
  • Excellent communication and presentation skills, with the gravitas to engage senior client stakeholders
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment
  • Experience managing and mentoring junior team members

Nice to have

  • Experience in Customer Experience (CX) strategy, including customer journey mapping, service design, or experience transformation
  • Exposure to first-party data strategy and the evolving cookieless landscape
  • Knowledge of AI-powered personalisation tools and their application in CRM contexts
  • Experience working with loyalty programmes or subscription-based customer models

What you get

  • Base salary range of $90,000 — $140,000 USD
  • Competitive benefits package
  • Hybrid work approach, with teams in the office an average of four days a week

Worth weighing

  • No specific details on the exact nature of the CRM programs or tools used
  • Salary range provided but individual compensation varies based on multiple factors
  • The role requires significant client interaction and relationship management, which may not suit everyone

Summarised from VML's posting. Read the full original.

Listed by VML on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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