Customer Service Facilities Lead
VIXXO · Dallas, TX; Hartford, Connecticut, United States
Posted 25 days ago
or apply directly on VIXXO's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 25 days VIXXO's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 28% of VIXXO's roles list one
- Ghost-job risk at VIXXO
- high 11 stale, 3 reposted of 29 open
- Hiring momentum
- 60 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from VIXXO's own greenhouse board since 2026-08-03. Full hiring picture for VIXXO.
About this role
The Customer Service Facilities Lead at Vixxo is responsible for overseeing repair and maintenance operations to ensure customer satisfaction and retention. This role involves managing work order completion, coordinating with service providers, and proactively communicating with customers about service status and expectations. The lead will also analyze performance metrics to identify areas for improvement and work closely with the customer service team and field operations managers.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of VIXXO as an employer.
What you need
- 2-3 years of experience in supervisory roles in convenience store, grocery, retail, restaurant, or hospitality industry
- General understanding of facilities maintenance
- Fluent with Microsoft Office products including Excel, Outlook, and Word
- Excellent interpersonal skills and commitment to teamwork
- Excellent written and verbal communication skills
- Strong problem-solving skills and data analysis abilities
Nice to have
- Direct experience managing commercial facilities
- Experience working with Siebel and databases
- Bachelor's degree
Worth weighing
- No salary or benefits listed
- Role requires strong multitasking and problem-solving skills in a fast-paced environment
- Emphasis on customer service and relationship management may require high emotional intelligence
Summarised from VIXXO's posting. Read the full original.
Listed by VIXXO on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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