PitchMeAI Jobs
Via

Customer Support Agent

Via · Baton Rogue, LA

Posted about 2 months ago

or apply directly on Via's site. We never take the application ourselves.

Is this posting real?

This role has been open
61 days
Via's roles stay open a median of 66 days
Reposted
No
Salary listed
No
66% of Via's roles list one
Ghost-job risk at Via
high
137 stale, 0 reposted of 157 open
Hiring momentum
219 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Via's own greenhouse board since 2026-08-03. Full hiring picture for Via.

About this role

As a Customer Support Agent at Via, you will be the key link between the company's technology and its users, assisting riders and drivers with their needs. Your responsibilities will include managing daily operations, scheduling rides, providing support via phone and email, and resolving operational issues to ensure customer satisfaction. This role offers the opportunity to grow in responsibilities and compensation while working in a fast-paced and mission-driven environment.

Our read on this posting1.8out of 5
benefits
1/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Via as an employer.

What you need

  • Ability to thrive in fast-paced environments
  • Tech savvy and able to learn new software
  • Effective communication skills
  • Calm under pressure
  • Proactive and observant
  • Team player with an ownership mentality

What you get

  • Salary range of $18/hour
  • Opportunity to increase compensation with growth in tasks and responsibilities

Worth weighing

  • No prior call center experience required, but willingness to learn is essential
  • Some availability outside standard hours is required for 24/7 operations
  • Final salary determined by experience, knowledge, and skills, with no mention of equity or variable pay

Summarised from Via's posting. Read the full original.

Listed by Via on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

More roles at Via

All 157 open roles at Via →