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Veterinary Emergency Group (VEG)

Customer Experience Coordinator - Columbia, MD

Veterinary Emergency Group (VEG) · Elkridge, Maryland, United States

Posted 20 days ago

or apply directly on Veterinary Emergency Group (VEG)'s site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Veterinary Emergency Group (VEG)'s roles stay open a median of 45 days
Reposted
No
Salary listed
No
29% of Veterinary Emergency Group (VEG)'s roles list one
Ghost-job risk at Veterinary Emergency Group (VEG)
high
715 stale, 2 reposted of 1,152 open
Hiring momentum
1618 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Veterinary Emergency Group (VEG)'s own greenhouse board since 2026-08-03. Full hiring picture for Veterinary Emergency Group (VEG).

About this role

The Customer Experience Coordinator at VEG is responsible for enhancing the customer experience by greeting clients warmly, managing communications, and providing personalized support throughout their interactions with the hospital. This role involves multitasking in a fast-paced environment, addressing customer needs with empathy, and ensuring seamless communication between customers and the medical team. The position also includes following up with clients post-visit to strengthen relationships and celebrate special moments with them.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veterinary Emergency Group (VEG) as an employer.

What you need

  • 2+ years of experience in a customer service role
  • Advanced knowledge in computer programs and practice management software
  • Highly organized, with strong attention to detail
  • Strong communicator; able to interact positively with anyone and everyone
  • Strong multitasker, able to thrive amid chaos
  • High emotional intelligence, able to read a room and plan and act accordingly

What you get

  • Competitive compensation, including base and 401K match
  • Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
  • Eligibility for equity after one year of full time, active employment
  • Focus on learning and growth with VEG-created clinical and leadership programs
  • Unlimited ER CE + travel stipend for full-time credentialed VEGgies ($2,500/year) and uncredentialed VEGgies ($1,000/year)
  • Clinical student loan repayment

Worth weighing

  • No specific salary listed
  • Role requires working in a noisy environment with strong or unpleasant odors
  • High emotional intelligence and adaptability are crucial due to the nature of the work
  • Fast-paced environment may not suit everyone

Summarised from Veterinary Emergency Group (VEG)'s posting. Read the full original.

Listed by Veterinary Emergency Group (VEG) on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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