or apply directly on Veracyte's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Veracyte's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 46% of Veracyte's roles list one
- Ghost-job risk at Veracyte
- high 17 stale, 1 reposted of 37 open
- Hiring momentum
- 52 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Veracyte's own greenhouse board since 2026-08-03. Full hiring picture for Veracyte.
About this role
As a Customer Care Specialist at Veracyte, you will provide exceptional service and support to healthcare providers and patients. Your role involves managing orders, addressing customer inquiries, collaborating with internal teams, and analyzing customer feedback to improve service quality. You will play a key part in enhancing the customer experience while ensuring compliance with relevant standards.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veracyte as an employer.
What you need
- Bachelor's degree (B.A. or B.S.) preferred, or relevant experience in lieu of education
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings
- Understanding of effective order and case management practices
- Familiarity with CRM tools, preferably Salesforce
- Strong organizational and time-management skills
- Analytical skills to evaluate data and customer feedback
Nice to have
- Oncology experience preferred
- Experience in partnering with a Sales team to drive growth and customer retention
What you get
- Competitive compensation
- Potential for additional discretionary bonuses/incentives
- Restricted stock units
- Commitment to fostering an inclusive workforce
Worth weighing
- No specific mention of remote work challenges
- Salary range provided but dependent on various factors
- Role may involve handling sensitive health information
Summarised from Veracyte's posting. Read the full original.
Listed by Veracyte on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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