or apply directly on Veeam Software's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Veeam Software's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Veeam Software's roles list one
- Ghost-job risk at Veeam Software
- low 0 stale, 23 reposted of 242 open
- Hiring momentum
- 400 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Veeam Software's own greenhouse board since 2026-08-03. Full hiring picture for Veeam Software.
About this role
As a Senior Customer Success Engineer at Veeam, you will act as a trusted technical advisor for a portfolio of strategic customers, guiding them through the entire customer lifecycle from activation to renewal. Your role will involve developing tailored Customer Success Plans, conducting health assessments, and providing strategic recommendations to enhance customer resilience and optimize their use of Veeam's solutions. You will collaborate closely with Sales and Customer Success leadership to identify expansion opportunities and ensure a consistent customer experience.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veeam Software as an employer.
What you need
- 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services focused on data protection and recovery technologies
- Advanced proficiency in English, Portuguese, and Spanish
- Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
- Experience designing and validating protection strategies and recovery preparedness programs
- Proven ability to translate customer business objectives into technical roadmaps and measurable outcomes
- Strong executive communication skills with experience presenting to senior stakeholders
Nice to have
- Advanced knowledge of the Veeam portfolio and data resilience technologies
- AWS Solutions Architect or Microsoft Azure certifications
- Security-focused certifications such as CISSP or CompTIA Security+
- Infrastructure and enterprise platform certifications such as VCP or CCNA
- Experience with enterprise-scale environments and cyber resilience initiatives
What you get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded for employees and dependents
- Mental health support and therapy sessions via Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Worth weighing
- Remote position based in Costa Rica, which may have implications for work-life balance and time zone alignment with global teams.
- The role requires advanced language skills in English, Portuguese, and Spanish, which may limit applicants without these proficiencies.
- Focus on high-value customers with significant annual recurring revenue may lead to high expectations and pressure for measurable outcomes.
Summarised from Veeam Software's posting. Read the full original.
Listed by Veeam Software on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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