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Veeam Software

Senior Technical Support Engineer, Sec-AI

Veeam Software · San Jose, Costa Rica

Posted 15 days ago

or apply directly on Veeam Software's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Veeam Software's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Veeam Software's roles list one
Ghost-job risk at Veeam Software
low
0 stale, 23 reposted of 242 open
Hiring momentum
400 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Veeam Software's own greenhouse board since 2026-08-03. Full hiring picture for Veeam Software.

About this role

As a Senior Technical Support Engineer at Veeam, you will lead post-sales technical support for complex customer environments, resolving intricate issues and driving operational excellence. Your role includes mentoring junior engineers, maintaining documentation standards, and influencing product improvements based on customer feedback. You will work with technologies related to data privacy, security, and cloud environments while ensuring high-quality customer outcomes through effective communication and collaboration.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veeam Software as an employer.

What you need

  • Minimum of a Bachelor’s Degree in a technical field
  • 7+ years of work experience as a technical support engineer in a related technical field
  • Hands-on experience with Data Privacy and Security (DLP, Encryption, Access, Classification), SQL/NoSQL databases, Linux and Bash scripting, Networking, Cloud Platforms, Docker/Kubernetes, and Virtualization
  • Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs
  • Proficiency in one or more Technical Support systems, such as Zendesk
  • Strong presence with excellent communication and leadership skills

What you get

  • Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
  • Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
  • Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
  • Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
  • Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
  • Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program

Worth weighing

  • No travel is expected, but participation in a 24x7 technical support coverage shift may conflict with the engineer's resident timezone.
  • The position is based in San Jose, Costa Rica, and applications from outside Costa Rica may be declined.

Summarised from Veeam Software's posting. Read the full original.

Listed by Veeam Software on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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