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Veeam Software

Engineer, Technical Support, Japan

Veeam Software · Tokyo, Japan

Posted about 2 months ago

or apply directly on Veeam Software's site. We never take the application ourselves.

Is this posting real?

This role has been open
71 days
Veeam Software's roles stay open a median of 101 days
Reposted
No
Salary listed
No
0% of Veeam Software's roles list one
Ghost-job risk at Veeam Software
high
242 stale, 23 reposted of 242 open
Hiring momentum
103 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Veeam Software's own greenhouse board since 2026-08-03. Full hiring picture for Veeam Software.

About this role

As a Technical Support Engineer at Veeam, you will serve as the first point of contact for customers using Veeam’s data protection solutions. Your responsibilities include handling support cases, performing troubleshooting, and escalating complex issues to senior engineers. This role emphasizes growth through structured onboarding and collaboration with experienced team members in the areas of backup, recovery, and virtualization technologies.

Our read on this posting2.6out of 5
benefits
2/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Veeam Software as an employer.

What you need

  • Fluent in Japanese (reading/writing/speaking)
  • More than 2 years of experience in IT support, service desk, or system administration
  • Foundational understanding of Windows operating systems, networking (TCP/IP), and general IT infrastructure concepts
  • Ability to quickly learn, understand, and explain technical information
  • Strong customer-service mindset with the desire to take ownership of client issues through resolution or escalation
  • Good time management and organizational skills, and comfort following documented processes and SLAs

Nice to have

  • Familiarity with Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows Server administration, practical understanding of TCP/IP (OS, firewall configuration)
  • Awareness of REST API concepts

What you get

  • Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Worth weighing

  • No salary listed
  • Role may involve routine issues and escalation rather than complex problem-solving at the outset
  • The position is hybrid, which may imply some level of remote work but specifics are not detailed

Summarised from Veeam Software's posting. Read the full original.

Listed by Veeam Software on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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