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Vay

Head of Customer Experience

Vay · Las Vegas, Nevada, United States

Posted about 3 months ago

or apply directly on Vay's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Vay's roles stay open a median of 75 days
Reposted
No
Salary listed
No
0% of Vay's roles list one
Ghost-job risk at Vay
high
12 stale, 0 reposted of 16 open
Hiring momentum
24 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Vay's own greenhouse board since 2026-08-03. Full hiring picture for Vay.

About this role

The Head of Customer Experience at Vay will lead the customer support organization, ensuring that inquiries and claims are handled efficiently and empathetically. This role involves overseeing support representatives, managing customer support technology, driving automation initiatives, and collaborating with various departments to enhance customer experience and product improvements. The position also includes performance monitoring and team development, making it a critical operational function within the company.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Vay as an employer.

What you need

  • 6–10+ years of experience in Customer Support / Customer Experience / Operations in a tech-enabled, consumer-facing company
  • Proven experience leading and scaling Customer Support teams
  • Strong track record owning end-to-end customer experience metrics (CSAT, NPS, SLA, FCR)
  • Demonstrated experience acting as the Voice of the Customer
  • Hands-on experience with customer support tooling and AI-driven automation (e.g., Zendesk, Salesforce, Intercom)
  • Experience designing or scaling QA frameworks, training programs, and escalation processes

Nice to have

  • Exposure to claims, compliance, or high-stakes customer scenarios
  • Experience supporting multi-market or fast-scaling environments

What you get

  • Salary + stock options
  • Flexible Paid Vacation Days
  • 401(k)
  • Health, Dental & Vision Insurance
  • Wellness Hub – Free gym access & wellness app subscriptions
  • Snacks & drinks in our Downtown Las Vegas office

Worth weighing

  • No salary listed
  • Role involves significant operational leadership and cross-functional collaboration
  • Focus on automation and AI-driven processes may require adaptability to new technologies

Summarised from Vay's posting. Read the full original.

Listed by Vay on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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