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Valtech

Hub Support(Saleforce-Multi Cloud)

Valtech · Bengaluru

Posted about 3 months ago

or apply directly on Valtech's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Valtech's roles stay open a median of 83 days
Reposted
No
Salary listed
No
4% of Valtech's roles list one
Ghost-job risk at Valtech
high
129 stale, 8 reposted of 129 open
Hiring momentum
234 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from Valtech's own greenhouse board since 2026-08-03. Full hiring picture for Valtech.

About this role

In the Hub Support Engineer role at Valtech, you will manage the end-to-end problem management process for Salesforce clouds, acting as the escalation hub between support teams. Your responsibilities include monitoring SLA performance, coordinating major incident management, analyzing incident trends, and facilitating project committees. The position emphasizes collaboration across teams and maintaining data quality in ITSM tools.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Valtech as an employer.

What you need

  • Proven experience in IT service management, incident and problem management (ITIL practices) within a multi-cloud CRM/Commerce/Marketing environment
  • Strong understanding of Salesforce Core, Commerce Cloud and Marketing Cloud support models and their dependencies
  • Experience managing SLA-driven support operations across multiple stakeholders and business units
  • Strong analytical and reporting skills; comfortable building and presenting KPI dashboards
  • Excellent facilitation and communication skills, able to coordinate technical teams and business stakeholders across geographies
  • Experience with ITSM and reporting tools used for incident and change tracking

Nice to have

  • ITIL certification (Foundation or higher)
  • Experience in retail, luxury goods or omnichannel commerce environments
  • Salesforce certification (Administrator or higher) an advantage

What you get

  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts

Worth weighing

  • No salary listed
  • Role focuses heavily on problem management and incident coordination, which may not appeal to all candidates
  • Experience in a multi-cloud environment is critical, which could limit applicants without this background

Summarised from Valtech's posting. Read the full original.

Listed by Valtech on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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