or apply directly on Upsun (via Remote Woman)'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Upsun (via Remote Woman)'s roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Upsun (via Remote Woman)'s roles list one
- Ghost-job risk at Upsun (via Remote Woman)
- moderate 2 stale, 0 reposted of 7 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Upsun (via Remote Woman)'s own greenhouse board since 2026-08-03. Full hiring picture for Upsun (via Remote Woman).
About this role
As a Senior Manager of Support at Upsun, you'll lead a team of up to 15 Support Engineers, focusing on delivering exceptional customer outcomes and operational excellence. Your role involves managing daily support operations, driving the integration of AI and automation tools, and collaborating cross-functionally with departments like Customer Success and Engineering to advocate for customer needs and improve processes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upsun (via Remote Woman) as an employer.
What you need
- 5+ years of experience leading technical support, customer support or service delivery teams
- Strong operational management capabilities including workforce planning and performance management
- Extensive experience managing complex customer escalations and high-severity incidents
- Practical experience leveraging AI technologies to automate workflows and optimize support delivery
- Excellent communication skills with the ability to influence cross-functionally
Nice to have
- Experience leading geographically distributed or remote teams
- Hands-on experience with Linux operating systems and containerization technologies
- Background working within a SaaS or enterprise software environment
- Familiarity with service management practices, SRE and key support metrics
What you get
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
Worth weighing
- No salary listed
- Focus on AI and automation may require adaptation to new technologies
- Role involves managing a geographically distributed team which may present unique challenges
Summarised from Upsun (via Remote Woman)'s posting. Read the full original.
Listed by Upsun (via Remote Woman) on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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