or apply directly on Trust & Will's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 3 days Trust & Will's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- No 50% of Trust & Will's roles list one
- Ghost-job risk at Trust & Will
- high 1 stale, 0 reposted of 2 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Trust & Will's own greenhouse board since 2026-08-03. Full hiring picture for Trust & Will.
About this role
As a Member Support Specialist at Trust & Will, you will be the first point of contact for members, providing high-quality support through live chat, email, and phone calls. Your role will involve resolving customer issues, answering questions about estate planning and Trust & Will products, and communicating effectively with both customers and internal teams. You will utilize your expertise in customer service to enhance the user experience and drive thoughtful solutions.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trust & Will as an employer.
What you need
- 2 years of experience in a customer-facing support or service role, supporting customers across chat, email, and phone
- Excellent written and verbal communication skills
- Passion for customer service and creative problem-solving
- Self-motivated and able to thrive in a fast-paced environment
- Experience with tools such as Zendesk, G-Suite, Notion
- Ability to work Pacific Time Zone hours
Nice to have
- Bilingual in English/Spanish (speaking & writing)
- Startup experience
- Knowledge and understanding of Estate Planning
- Omni-channel support experience
What you get
- Salary + Equity
- $28 per hour compensation
- Flexible time off
- Generous paid company holidays
- Paid time off to volunteer
- Exceptional health benefits including medical, dental, vision, life, and disability insurance
Worth weighing
- This is an hourly non-exempt role
- The position is remote, but candidates must reside in specific states
- No salary range for full-time positions listed, only hourly rate provided
Summarised from Trust & Will's posting. Read the full original.
Listed by Trust & Will on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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