or apply directly on Truecaller's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Truecaller's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Truecaller's roles list one
- Ghost-job risk at Truecaller
- high 21 stale, 1 reposted of 33 open
- Hiring momentum
- 39 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Truecaller's own greenhouse board since 2026-08-03. Full hiring picture for Truecaller.
About this role
As a Senior Customer Success Manager at Truecaller, you will be responsible for building and nurturing relationships with enterprise customers, ensuring they derive value from Truecaller's products. Your role will involve onboarding clients, managing churn, conducting business reviews, and collaborating with sales to identify expansion opportunities. You will also work closely with internal teams to gather product feedback and improve customer satisfaction.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Truecaller as an employer.
What you need
- 8+ years of professional experience
- 5+ years of experience in a high-velocity Customer Success team
- Experience in the SaaS/Software product domain
- Exposure to enterprise/legacy businesses and managing BFSI customers
- Consultative approach to customer onboarding
- Ability to understand client's business model and translate it into use cases
Nice to have
- Exposure to technology driven business models
- Good understanding of CRM tools like Salesforce, CS platforms like Vitally/Gainsight
- Good understanding of mobile and communication platform technologies
What you get
- Learning and development allowance
- Voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option
- Creche allowance
- Choice of preferred computer and phone
- People-focused office culture with in-person collaboration
- Vibrant office environment with team activities
Worth weighing
- No salary listed
- Focus on enterprise/legacy businesses may limit exposure to newer technologies
- High expectation for customer engagement and satisfaction could lead to pressure
Summarised from Truecaller's posting. Read the full original.
Listed by Truecaller on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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