Executive Director of Client Delivery

Toshiba Global Commerce Solutions - External · Durham, NC

Posted 27 days ago

or apply directly on Toshiba Global Commerce Solutions - External's site. We never take the application ourselves.

Is this posting real?

This role has been open: 27 days
Reposted: No
Salary listed: No
Ghost-job risk at Toshiba Global Commerce Solutions - External: moderate
Hiring momentum: 95 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Toshiba Global Commerce Solutions - External's own greenhouse board since 2026-08-03. Full hiring picture for Toshiba Global Commerce Solutions - External.

About this role

The Executive Director of Client Delivery at Toshiba Global Commerce Solutions is a hands-on technical leader responsible for overseeing successful client implementations and ensuring production readiness across complex software environments. This role involves engaging directly with customers to explain technical details, coordinating internal teams to meet client needs, and driving delivery discipline through planning and risk management. The position requires practical fluency across the software stack and strong communication skills to manage escalations and build client confidence.

Our read on this posting3.4out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toshiba Global Commerce Solutions - External as an employer.

What you need

Demonstrated ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a practical technical depth.
Proven experience communicating directly with customers, including explaining technical implementations, discussing trade-offs, handling escalations, and aligning client needs with delivery execution.
Strong track record of coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams to meet client commitments.
Ability to balance client delivery leadership with hands-on technical engagement when needed to assess risk, clarify implementation direction, resolve blockers, or support customer confidence.
Strong communication skills, including the ability to present clearly to customers, senior leadership, and technical audiences.
Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement practices.

Nice to have

Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.
Experience supporting enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality.
Experience working in regulated, security-sensitive, or high-availability environments where reliability, compliance, scalability, and customer confidence are critical.

What you get

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance

Worth weighing

No salary listed in the posting.
Role involves significant hands-on technical engagement, which may not suit candidates looking for purely strategic positions.
The position requires balancing leadership with technical tasks, which could be challenging for those preferring a more defined role.

Summarised from Toshiba Global Commerce Solutions - External's posting. Read the full original.

Listed by Toshiba Global Commerce Solutions - External on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.