or apply directly on Toro TMS's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 1 day Toro TMS's roles stay open a median of 54 days
- Reposted
- No
- Salary listed
- No 17% of Toro TMS's roles list one
- Ghost-job risk at Toro TMS
- high 4 stale, 1 reposted of 6 open
- Hiring momentum
- 7 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Toro TMS's own greenhouse board since 2026-08-03. Full hiring picture for Toro TMS.
About this role
The Customer Success Manager at Toro TMS will manage a portfolio of trucking customers, focusing on building relationships, driving product adoption, and managing renewals to ensure customer satisfaction and revenue growth. The role involves understanding customer needs, conducting training sessions, and collaborating with cross-functional teams to enhance the customer experience and address operational challenges.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toro TMS as an employer.
What you need
- 3+ years of experience in Customer Success, Account Management, or a similar customer facing role, preferably within B2B SaaS.
- Demonstrated ability to manage a large portfolio of accounts while maintaining strong customer relationships.
- Excellent written and verbal communication skills, with the ability to confidently lead meetings and engage with business owners and senior stakeholders.
- Exceptional organizational and time management skills, with the ability to prioritize multiple accounts, deadlines, and competing requests.
- Experience managing customer renewals, identifying retention risks, and driving revenue growth.
- Strong analytical skills and the ability to interpret customer usage data to identify trends and recommend action.
Nice to have
- Experience in the trucking, transportation, logistics, or supply chain industry.
- Familiarity with Transportation Management Systems (TMS), trucking operations, dispatch, billing, or fleet management workflows.
- Experience negotiating SaaS contracts, renewals, pricing adjustments, and expansion agreements.
- Experience working cross-functionally with Product and Engineering teams.
- Familiarity with CRM platforms and customer success reporting tools.
What you get
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- 401(k) policy managed by Empower
Worth weighing
- Remote work option is available but location is specified as Chicago.
- The role requires managing a portfolio exceeding $3 million in ARR, indicating a high level of responsibility.
- No specific salary information is provided in the posting.
Summarised from Toro TMS's posting. Read the full original.
Listed by Toro TMS on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.