or apply directly on Thinkahead's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Thinkahead's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Thinkahead's roles list one
- Ghost-job risk at Thinkahead
- low 0 stale, 3 reposted of 140 open
- Hiring momentum
- 201 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Thinkahead's own lever board since 2026-08-04. Full hiring picture for Thinkahead.
About this role
The Client Assurance Resolution Leader at AHEAD is responsible for managing and resolving critical client escalations while promoting quality and operational excellence within the Service Delivery organization. This role involves identifying root causes of client-impacting issues and implementing long-term corrective actions, acting as a liaison among delivery, engineering, and client success teams to enhance relationships and drive improvements.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thinkahead as an employer.
What you need
- Experience in managing client escalations
- Strong problem-solving skills
- Ability to identify root causes and implement corrective actions
- Experience in quality and service improvement practices
What you get
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
Worth weighing
- Compensation range is based on experience and location, which may vary significantly
- Role involves high-visibility situations that may be stressful
- AI tools may be used in the hiring process, but human judgment is the final decision maker
Summarised from Thinkahead's posting. Read the full original.
Listed by Thinkahead on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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