PitchMeAI Jobs
Think Academy US

Customer Service Representative (Mandarin Required)

Think Academy US · Remote

Posted about 2 months ago · $50K-$74K

or apply directly on Think Academy US's site. We never take the application ourselves.

Is this posting real?

This role has been open
64 days
Think Academy US's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
52% of Think Academy US's roles list one
Ghost-job risk at Think Academy US
high
100 stale, 3 reposted of 106 open
Hiring momentum
163 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Think Academy US's own greenhouse board since 2026-08-03. Full hiring picture for Think Academy US.

About this role

The Customer Success Specialist will provide support to students and parents, addressing inquiries and resolving issues to ensure a positive learning experience. Responsibilities include monitoring student progress, assisting with course scheduling, handling complaints, and collaborating with internal teams to enhance customer service processes. The role requires fluency in Mandarin and involves working 40 hours a week, with some weekend availability preferred.

Our read on this posting3.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Think Academy US as an employer.

What you need

  • Fluency in Mandarin
  • Previous experience in customer service, customer success, education support, or similar roles
  • Strong problem-solving skills
  • Excellent communication skills
  • Highly organized and detail-oriented
  • Tech-savvy and comfortable using multiple communication tools

What you get

  • Pay range of $20 - $25/hour
  • Performance-based commission, targeted $50K-$74K/year

Worth weighing

  • Weekend availability is preferred, which may affect work-life balance
  • Role involves handling complaints and feedback, which can be challenging
  • Fast-paced environment may require quick adaptation to processes

Summarised from Think Academy US's posting. Read the full original.

Listed by Think Academy US on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Think Academy US

All 106 open roles at Think Academy US →