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The City of Fort Worth

Customer Service Supervisor

The City of Fort Worth · Development Services

Posted 13 days ago · $26.38 – $35.30

or apply directly on The City of Fort Worth's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
The City of Fort Worth's roles stay open a median of 14 days
Reposted
No
Salary listed
Yes
91% of The City of Fort Worth's roles list one
Ghost-job risk at The City of Fort Worth
low
0 stale, 0 reposted of 55 open
Hiring momentum
118 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The City of Fort Worth's own greenhouse board since 2026-08-03. Full hiring picture for The City of Fort Worth.

About this role

The Customer Service Supervisor at the City of Fort Worth will lead a team within the Development Support Services Division, focusing on permitting processes. Responsibilities include tracking performance metrics, managing budgets, coordinating with other departments, and ensuring high-quality service delivery. The role requires effective communication with both internal and external stakeholders and involves some evening and weekend work.

Our read on this posting4.0out of 5
benefits
4/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The City of Fort Worth as an employer.

What you need

  • High School Diploma or GED
  • Four years of responsible customer service experience in an area related to permitting, contact center, land development or process improvements
  • One year of administrative and/or lead supervisory experience in municipal or local government

Nice to have

  • Associates degree or higher from an accredited college or university
  • Experience with a contact center
  • Knowledge of state and local building codes and regulations
  • Experience in writing standard operating procedures, training on development and permit-related processes
  • Experience with a permitting software

What you get

  • 11 Paid Holidays
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Pension Plan

Worth weighing

  • Full-time, in-person position with no remote work option
  • Some evening/weekend work required
  • Candidates without the education requirement may still be considered based on relevant work experience
  • Sedentary work with minimal physical demands

Summarised from The City of Fort Worth's posting. Read the full original.

Listed by The City of Fort Worth on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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