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Tenstorrent

Support Engineer - AI Server Systems

Tenstorrent · Tokyo, Japan

Posted about 3 months ago

or apply directly on Tenstorrent's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Tenstorrent's roles stay open a median of 81 days
Reposted
No
Salary listed
No
64% of Tenstorrent's roles list one
Ghost-job risk at Tenstorrent
high
131 stale, 1 reposted of 140 open
Hiring momentum
189 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Tenstorrent's own greenhouse board since 2026-08-03. Full hiring picture for Tenstorrent.

About this role

As a Field Support Engineer for AI Server Systems at Tenstorrent, you will be responsible for maintaining and troubleshooting AI servers and related infrastructure, including GPU clusters, storage, and networking equipment. Your role involves on-site repairs, incident reporting, and collaborating with internal and external stakeholders to ensure high availability of AI infrastructure. You will also engage in preventive maintenance and participate in the escalation process with engineering and support teams.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tenstorrent as an employer.

What you need

  • Experience in maintaining x86 or GPU servers
  • Strong hardware troubleshooting skills (power, memory, storage, PCIe, GPU)
  • Experience operating in Linux environments (Ubuntu, RHEL, CentOS)
  • Basic network knowledge (L2/L3, TCP/IP, DHCP, IPMI)
  • Experience in technical support or on-site support at customer locations
  • Experience in documentation related to troubleshooting and maintenance tasks

Nice to have

  • Experience with NVIDIA GPU servers (DGX, HGX) or hardware from Supermicro, Inspur, Lambda
  • Knowledge of Ethernet, InfiniBand, NVLink, PCIe switches
  • Experience in operations and maintenance within a data center
  • Basic knowledge of GPU-based deep learning or AI workloads
  • Experience with simple automation using Linux shell scripts

Worth weighing

  • No salary listed
  • Role involves support and maintenance, which may not appeal to those seeking development or cutting-edge project work
  • Position contingent on eligibility to access U.S. export-controlled technology, which may affect hiring
  • The job requires collaboration with both local and international teams, necessitating strong communication skills

Summarised from Tenstorrent's posting. Read the full original.

Listed by Tenstorrent on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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