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Tandem Bank

Specialist Support Agent

Tandem Bank · Cardiff, United Kingdom

Posted 14 days ago

or apply directly on Tandem Bank's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Tandem Bank's roles stay open a median of 12 days
Reposted
No
Salary listed
No
0% of Tandem Bank's roles list one
Ghost-job risk at Tandem Bank
low
1 stale, 1 reposted of 15 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Tandem Bank's own greenhouse board since 2026-08-03. Full hiring picture for Tandem Bank.

About this role

As a Specialist Support Agent at Tandem, you will support customers facing various challenges, ensuring they receive appropriate assistance and that the bank complies with regulatory requirements for vulnerable customers. Your role involves case reviews, call listening, training staff, and leading projects to improve policies and processes. You will work closely with both customers and third parties to enhance the understanding of vulnerabilities and maintain accurate customer records.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tandem Bank as an employer.

What you need

  • Customer centric with a passion for customer experience
  • Self-motivated with initiative to enhance vulnerable customer approach
  • Excellent verbal and written communication skills
  • Experience in a conduct role in a financial regulated environment
  • Experience delivering coaching and training
  • Knowledge of FCA regulatory requirements including consumer vulnerability guidance

What you get

  • Salary up to £28,000 - £32,000 plus up to 20% bonus
  • 25 days annual leave plus 8 days Bank Holiday
  • 1 celebration day off for your birthday or additional religious calendar event
  • Buy or sell up to 5 days holiday a year
  • Healthcare cash plan worth a minimum of £750 per year
  • Electric Vehicle salary sacrifice scheme

Worth weighing

  • Hybrid working model may require flexibility in work environment
  • Role involves dealing with vulnerable customers which may be emotionally challenging
  • No specific mention of career advancement opportunities in the posting

Summarised from Tandem Bank's posting. Read the full original.

Listed by Tandem Bank on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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