PitchMeAI Jobs
Tandem Bank

Customer Service Executive

Tandem Bank · Durham, United Kingdom

Posted 21 days ago

or apply directly on Tandem Bank's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
Tandem Bank's roles stay open a median of 47 days
Reposted
No
Salary listed
No
0% of Tandem Bank's roles list one
Ghost-job risk at Tandem Bank
high
12 stale, 1 reposted of 22 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Tandem Bank's own greenhouse board since 2026-08-03. Full hiring picture for Tandem Bank.

About this role

As a Customer Service Executive at Tandem, you will manage inbound communications related to savings products, ensuring customers receive tailored information and support. Your role includes handling customer complaints, issuing regulatory documentation, and maintaining compliance with company standards and FCA regulations. You will also contribute to the team's objectives by promoting fair customer outcomes and addressing the needs of vulnerable customers.

Our read on this posting3.6out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tandem Bank as an employer.

What you need

  • Previous savings and ISA knowledge
  • Team player willing to go the extra mile and handle high call volumes efficiently
  • Positive can-do attitude with a flexible approach to meet business needs
  • Excellent organisational skills to manage tasks in a fast-paced environment
  • Honest, reliable, and committed to delivering high-quality service

Nice to have

  • Experience in financial services, with a strong understanding of relevant regulations and success in customer service
  • Knowledge of FCA rules (including CONC), CCA, GDPR, and delivering fair customer outcomes
  • Understanding of how individual performance impacts wider company objectives

What you get

  • £24,500 per annum and up to 20% bonus
  • 25 days annual leave plus 8 days Bank Holiday
  • An additional day off for a ‘celebration day’
  • Buy or sell up to 5 days holiday a year
  • Healthcare cash plan through Westfield Health
  • Life Assurance at 3 x salary

Worth weighing

  • No specific mention of career advancement opportunities
  • Hybrid working is available only after probation
  • Background checks are part of the recruitment process

Summarised from Tandem Bank's posting. Read the full original.

Listed by Tandem Bank on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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