or apply directly on Sureify's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Sureify's roles stay open a median of 72 days
- Reposted
- No
- Salary listed
- No 0% of Sureify's roles list one
- Ghost-job risk at Sureify
- high 5 stale, 0 reposted of 9 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Sureify's own greenhouse board since 2026-08-03. Full hiring picture for Sureify.
About this role
As a Technical Support Analyst at Sureify, you will be responsible for bridging the gap between clients and engineers by translating client issues into actionable tickets. Your day-to-day tasks will involve triaging multi-vendor issues, investigating problems using SQL and application logs, coordinating with engineering teams, managing internal documentation, and overseeing customer operations projects. This role requires clear communication and a proactive mindset to ensure effective resolution of technical issues.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sureify as an employer.
What you need
- 2+ years of experience in technical support, QA, IT operations, or business analysis with production exposure
- Proactive, organized, and analytical mindset
- Clear written and verbal communication skills
- Systems reasoning ability
- Technical foundation in web applications and APIs
- Proficiency in SQL
Nice to have
- Skills in Jira and New Relic query language
What you get
- Base annual salary of $66,000 — $88,000 USD
Worth weighing
- Must be based in US Eastern or Central Time
- Occasional early-morning calls required to sync with India team
- Not a 24x7 on-call role, but shift adjustments may be necessary
- Role involves working in a multi-vendor environment which may add complexity
Summarised from Sureify's posting. Read the full original.
Listed by Sureify on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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